Back to search
Teqniq is searching for a Housing Repairs Co-ordinators to work in the public sector.
35 hours per week.
3 months contract.
09:00-17:00
Job Description:
1. To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. 2. Experience of working in a contact centre answering high volume of calls to ensure targets are met. 3. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of Islington Council is projected. 4. Excellent communication skills to liaise with other departments, agencies, contractors as appropriate. 5. Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to Islington Council’s performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act. 6. To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required. 7. To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate. 8. To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area. 9. To contribute towards the overall service objectives and targets of the Housing Repairs Services Team.
TEQ-1124-RQ1410736
INDJS2
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.
