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Job Title: Junior Service Manager
Location: London
Salary: £35,000 - £42,500
Key Skills: ITIL, Managed Services, Service Delivery, Service Management, Network Services, Security Services
About the Company:
A leading technology organization that prides itself on delivering service excellence across all of its key technology verticals. The company is a Managed Service provider with a multitude of high-profile clients. Services delivered are mission-critical and carry varying levels of complexity. This company prides itself on employee development and offers numerous development opportunities and career advancement paths.
About the Role:
The Junior Service Manager will support client engagement and ensure that clients receive services according to their agreed deliverables and required quality standards, within specified SLAs.
Responsibilities include:
- Assisting in the management of services being delivered to multiple customers.
- Participating in monthly, quarterly, and annual service reviews.
- Supporting continual service improvement efforts.
- Contributing to commercial reviews.
- Assisting in the implementation of new services and governance.
- Supporting the development of key stakeholder relationships.
The Person:
- Minimum 2-5 years of experience within a Service Delivery / Service Management role within IT or an IT Service Provider / VAR.
- Good understanding of ITIL, IT Infrastructure Services, or Cloud Services.
- Experience in managing stakeholder relationships.
- Excellent organisational skills.
- Exposure to creating reports, from harvesting Data to presenting to Sr team.
- Experience in Asset Management.
- Excellent customer-facing skills.
- Approachable and dedicated with great communication skills.
- Good understanding of Service Management principles - ITIL, etc
- Skills IT Service Management
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Service-Level Agreements (SLA)
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Service Delivery
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Service Improvement
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Asset
