- Location: London
- Hours: 8:00 PM - 8:00 AM (4 days on, 4 days off).
- Salary: £28,000 - £32,000 dependent on experience.
- Training: 3-4 weeks of daytime training to begin,
About the Role:
We are delighted to partner with our client to find a passionate and highly organised individual to join their team in London as a Night Resident Service Manager. This is a great opportunity for someone with strong customer service skills to be the main point of contact for residents during night shifts, ensuring a safe, welcoming, and responsive environment.
Key Responsibilities:
- Acting as the first point of contact for resident queries, concerns, and emergencies during night shifts.
- Conducting regular building walks to ensure safety, cleanliness, and maintenance standards are upheld.
- Handling minor maintenance issues and reporting larger problems through the appropriate channels.
- Providing excellent customer service and ensuring resident satisfaction throughout shifts.
- Ensuring security protocols are followed and responding to any security-related issues.
- Completing detailed shift reports and handing over relevant information to the daytime team.
Requirements:
- Previous experience in a similar role is helpful but not essential.
- Must have own transport and be willing to travel between sites if required.
- Strong customer service skills with a professional and approachable demeanor.
- Ability to remain calm under pressure and effectively handle emergencies.
- Presentable appearance and excellent communication skills.
Benefits:
- Competitive salary.
- 4 days on, 4 days off shift pattern for a good work-life balance.
- Opportunity to gain valuable experience within a reputable property management company.