Job Title: Resident Services Manager (Dual Site)
Location: North/East London
Salary: Up to £47,000 per annum
About the Company: A leading Build to Rent provider in North and East London, committed to creating vibrant, sustainable communities and delivering exceptional service.
Position Overview: The company is seeking an experienced Resident Services Manager to oversee two key sites in North and East London. This role involves managing a team of up to 10 individuals, including maintenance professionals, resident service supervisors, and resident service assistants. The ideal candidate will have strong leadership skills and a health and safety qualification, ensuring residents enjoy a safe, well-maintained environment.
Key Responsibilities:
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Team Leadership:
- Manage and inspire a team of up to 10 staff.
- Provide guidance, support, and development opportunities.
- Conduct performance reviews and implement improvement plans.
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Resident Services:
- Oversee high-quality resident services.
- Resolve resident queries and concerns promptly.
- Coordinate resident events and community activities.
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Property Maintenance:
- Ensure both sites are maintained to high standards.
- Schedule and oversee repairs and improvements.
- Implement preventative maintenance programs.
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Health and Safety:
- Ensure compliance with health and safety regulations.
- Conduct safety audits and risk assessments.
- Promote a culture of safety among staff and residents.
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Operational Excellence:
- Manage budgets and resources effectively.
- Develop and implement operational policies and procedures.
- Monitor key performance indicators for continuous improvement.
Requirements:
- Proven experience in a similar role within property management or hospitality.
- Strong leadership skills with the ability to motivate a diverse team.
- Excellent communication and interpersonal skills.
- Health and safety qualification (e.g., NEBOSH, IOSH).
- Strong organizational and problem-solving abilities.
- Ability to manage multiple priorities.
Benefits:
- Competitive salary up to £47,000 per annum.
- Opportunity to work with a leading Build to Rent provider.
- Professional development and career growth opportunities.
- Supportive and collaborative work environment.
- Comprehensive benefits package.
If you're interested please apply or send a CV directly to
Join a company that creates communities where residents love to live!