RESIDENT SERVICES MANAGER A permanent opportunity for a Resident Services Manager to join a leading build-to-rent developer, investor and operator! The Resident Services Manager is responsible for the day to day running of the building and Resident Services Team, ensuring that the highest standards are customer service are always met. RESIDENT SERVICES MANAGER ROLE:

Ensuring all daily, weekly, and monthly PPM checks are undertaken and recorded accordingly
Managing all general Health and Safety on site
Acting as Accountable Person and Responsible Person in Fire and Building Safety matters
Being on-call out of hours for emergencies only
Conducting routine inspections of premises and equipment
Overseeing check-out maintenance on apartments, including decoration, end of tenancy checks, repairing furniture, and corresponding administration requirements as needed
Understanding and managing the operating budget for the building
Supporting the finance function in preparing annual budgets and the ongoing monitoring of spend throughout the year
Handling resident communications, including proactive updates, dealing with complaints, and working alongside the Marketing team
Coordinating with the Marketing team regarding Resident Events
Ensuring apartments are ready for occupation and delivered to the customer at a high level of both physical standard and ensuring a thorough induction is carried out
Managing the recruitment process for the site as necessary
Line managing Resident Services Supervisor, Resident Services Assistants, and Maintenance Technicians
Being a positive leader for the site team, including ongoing continuous coaching, ensuring optimism and morale are maintained in what can sometimes be a challenging environment

RESIDENT SERVICES MANAGER ESSENTIALS:

Minimum of 2-3 years of Building management, facilities Management or Venue Management experience
Experience line managing a team
Strong customer service and management experience
Health and Safety qualification such as the NEBOSH, IOSH or equivalent
Experience with building key relationships with contractors and customers

RESIDENT SERVICES MANAGER BENEFITS

Pension: 5% Employer contribution in return for 3% Employee contribution
Life Assurance (4 x salary)
Income Protection for long term sickness
Private Medical Insurance with Bupa
Wellbeing support through employee assistance programme, including 24/7 helpline, one to one counselling, legal and financial advice

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

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