Resident Services Manager

Job Title: Resident Services Manager (Dual Site)

Location: North/East London

Salary: Up to £50,000 per annum

About the Company: A leading Build to Rent provider in North and East London, committed to creating vibrant, sustainable communities and delivering exceptional service.

Position Overview: The company is seeking an experienced Resident Services Manager to oversee two key sites in North and East London. This role involves managing a team of up to 10 individuals, including maintenance professionals, resident service supervisors, and resident service assistants. The ideal candidate will have strong leadership skills and a health and safety qualification, ensuring residents enjoy a safe, well-maintained environment.

Key Responsibilities:

• Team Leadership:

  • Manage and inspire a team of up to 10 staff.

  • Provide guidance, support, and development opportunities.

  • Conduct performance reviews and implement improvement plans.

• Resident Services:

  • Oversee high-quality resident services.

  • Resolve resident queries and concerns promptly.

  • Coordinate resident events and community activities.

• Property Maintenance:

  • Ensure both sites are maintained to high standards.

  • Schedule and oversee repairs and improvements.

  • Implement preventative maintenance programs.

• Health and Safety:

  • Ensure compliance with health and safety regulations.

  • Conduct safety audits and risk assessments.

  • Promote a culture of safety among staff and residents.

• Operational Excellence:

  • Manage budgets and resources effectively.

  • Develop and implement operational policies and procedures.

  • Monitor key performance indicators for continuous improvement.

Requirements:

• Proven experience in a similar role within property management or hospitality.

• Strong leadership skills with the ability to motivate a diverse team.

• Excellent communication and interpersonal skills.

• Health and safety qualification (e.g., NEBOSH, IOSH).

• Strong organizational and problem-solving abilities.

• Ability to manage multiple priorities.

Benefits:

• Competitive salary up to £47,000 per annum.

• Opportunity to work with a leading Build to Rent provider.

• Professional development and career growth opportunities.

• Supportive and collaborative work environment.

• Comprehensive benefits package.

If you're interested please apply or send a CV directly to