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Resident Services Manager
East London
up to £50,000 depending on experience
The Resident Services Manager (RSM) plays a crucial role in providing outstanding service to both current and prospective residents. This position focuses on delivering a consistently high standard of customer experience, ensuring all statutory Health & Safety requirements are met, and fostering a strong sense of community within the building. Maintaining the safety and security of the development is a top priority, with all issues addressed promptly and professionally to uphold the highest living standards for residents.
Key Responsibilities:- Engage with residents face-to-face, building strong relationships to create a welcoming and secure living environment.
- Conduct property viewings and guided tours for prospective residents.
- Coordinate maintenance requests, liaising with contractors to ensure timely and efficient repairs.
- Carry out pre-let and routine property inspections to uphold quality standards.
- Oversee building security and manage resident administration in compliance with GDPR.
- Monitor and report on Health & Safety tasks to ensure regulatory compliance.
- Handle administrative duties, including generating reports from internal systems.
This role offers a great opportunity to be at the heart of a thriving residential community while developing your skills in property management.
