Service Delivery Manager

ole Title: Service Delivery Manager

Location: London Bridge

Role Purpose:

Provision of all-round engineering support, maintaining the building infrastructure. Have a detailed understanding of all new or current Building Services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.

Have a good understanding of mechanical and electrical services within a major building and the operation and maintenance of all services under an M&E contract with fabric elements.

It is the assistant managers role to support the Technical Services Manager by being an integral member of the team delivering engineering excellence across the full spectrum of services.

The hours of work are days only 08:00 17:00 or to support operations as required

Main Duties & Responsibilities:

Conduct daily operations of the building and systems giving oversight to PPM, reactive, H&S and compliance as directed:-

Control and operate all systems within the buildings in a competent, effective and efficient manner

Oversight of HVAP/LVAPs and training

Ensure shift teams issue relevant site Permits as part of the Safe System of Work

Manage completion of PPM and reactive tasks and update current systems.

Ensure that daily tours are completed and repair or report any defects found via the Landlord helpdesk

Identification of materials required to be ordered in a timely manner and source/procure items within timescales.

Comply with both statutory and company health, safety and environmental regulations and policies.

Timely implementation and recording of statutory inspections including accurate recording of fire, access equipment and water hygiene records within their specified folders.

Ensure that Specialist Service Provider works are completed, the quality of work is inspected and recommendations are escalated to the Technical Manager

Managing shift teams to ensure that Plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeeping

The Supervisor will be expected to operate, and trouble shoot all building systems but not be limited to the following:

Building Management Systems and electrical monitoring

Blind Control system

Air handling, air conditioning and terminal units - VAV and CRAC

Window Vent Systems

AV Controls Systems

Cooling tower plant

Domestic water services

Fire prevention and detection systems

Sprinklers and wet risers

Fire alarm and voice alarm

VESDA

Fire suppression

Variable speed drives

Generators, load banks and controls

AC, DC single phase and three phase motors

UPS systems, batteries, static switches and associated controls

Emergency lighting

High and Low voltage switch panels and associated breakers

Skills:

Appropriate experience within Building Services

Excellent communication skills and the ability to deal with staff and Customers at all levels

Formal qualification in electrical/mechanical engineering

Experience as an end user of a Building Management Systems

Intermediate computer literacy using Windows Office applications (Word, Excel and Outlook)

Self-motivated and able to work on own initiative as well as part of a team

Excellent numeracy and literacy skills, with experience of report writing

Qualifications:

18th Edition IEE: Wiring & Installation

Previously LV/HV Authorised Person

C&G 2360 Parts 1 and 2 or equivalent

C&G 2391 - Desirable

Be conversant with current Health and Safety legislation with relevance to safe working practices. Sound level of administration/organisational skills

Personal Attributes:

Reliable and conscientious

Pro-active in achieving the highest standard of operation must be enthusiastic to deliver a good service to the Customer

Ability to lead, motivate and direct a small team of technicians/operatives

Well-presented and approachable manner

Confidence and commitment to providing a high quality, professional service

Ability to develop a good understanding of the customers business requirements

Good written and verbal communication skills

Ability to prioritise work tasks

Adaptable and flexible in approach to work required

Effective problem-solving skills

Ability to remain calm under pressure

Reliable

Detail conscious

Employee Benefits:

Overtime x1.5 on weekday and x2 on weekends

24 days holiday plus bank holidays (pro rata into shifts for shift workers)

Ability to buy and sell holidays buy 5 days & sell 2 days

Life assurance

Auto-enrolment company pension scheme

Employee Assistance Program (EAP)

Cycle to work scheme

Purchase an electric vehicle via salary sacrifice

Employee discounts with various brands

Learning and development programs, training and career opportunities.

What you can expect from us

Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Join us on our journey to provide service and engineering excellence in one of the most iconic buildings in the world.

#MW