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Service Delivery Manager (SC Clearance, NPPV3)
I am currently recruiting for a Security Cleared Service Delivery Manager to join a leading organisation based in London. Within this position you will be working closely with operational, commercial and contractual stakeholders to ensure the effective delivery of contracts being managed.
Rate - £515.00 per day outside ir35
Location - London - Hybrid work model
Duration - 6-12 Months
Roles and Responsibilities
- Drive performance of client services, ensuring the client meets key performance indicators as set out in the contract and driving improvement
- Drive governance with providers and external stakeholders to develop strategic relations
- Strong stakeholder engagement - working with both internal and external managers and teams
- Key Performance Indicators - working to ensure contracts are being managed effectively and non conformance is being dealt in a timely manner
- Strong service delivery and operational delivery - Ensure monitoring of services via inspections and liase with internal teams and seek to facilitate and manage improvements
- Analyse real time data where possible to identify issues and trends as they arise and work with providers to minimise impacts on the customer
- You will have a line manager duty, in which you will be undertaking staff performance reviews, coaching and management of attendance and performance issues where necessary
Key Qualifications
- ITIL
- SC Cleared - due to current timeframes
- Agile Methodologies
- Prince2
Please note that due to the current timeframes of this position, you will be required to hold an active SC Clearance to be considered for this role. For any questions, please email me directly at
