Service Manager

Primary Details

Service Manager

Permanent

The Opportunity

QBE Europe is looking to recruit a Service Manager to join a well-established Operations function in our London Office. This role is a key leadership role within the QBE Re Operations team that is accountable for driving delivery of effective operations support on behalf of the QBE Re business.

The role will manage the QBE Re operations team either through a matrix or directly, and will be responsible for directing, controlling and improving the qualitative and quantitative performance of the Re Operations team. This extends to oversight of shared services provided on behalf of the Re business such as CRES, procurement, GSSC, Performance.

Within the role you will be expected to consistently challenge and support the Re Operations team and the broader Re teams to drive persistent improvement in the operational effectiveness of the Re business. 

The role will report to the COO for QBE International and you will participate in the Operations Leadership Team, with collective responsibility for all aspects of the Operations of the QBE International entities.

Your new role

• Lead all Operations teams across QBE Re, either through a matrix or directly, with responsibility for the execution and management of Operations strategy. Acting as sponsor and internal customer for the work of Operations shared services as they relate to QBE Re.

• Work closely with the Re Operations teams and the broader Re underwriting teams to drive the planning, implementation and communication of Operational improvement activity to support the Re business strategy.

• Continually seek opportunities where Operations could act as an enabler to support more effective ways of working within the Reinsurance division. Developing and oversee planning and implementation of process improvement and best practice across the Re Operations team and where appropriate the underwriting teams.

• Support the COO in setting the Re Operations change Priorities and ensuring clear communication and alignment of these priorities across Re Operations and the wider Re team in the tracking and communication of change initiatives.

• Consistently challenge the end to end operating and process model across all Re lines of business to improve technical capability, operational effectiveness, customer service and alignment across the global Re business. 

• Work with the Operations Performance team and the Re Ops team leaders on the development of the key metrics for measuring operational performance and identifying improvement areas whilst ensuring the appropriate management of Operations Risk within QBE Re, consistent with our overall risk framework.

• Participate in the Operations Management Group which is a sub-committee of the EMB charged with overseeing operations performance of EO.

• Monitor underwriting processes and controls to ensure the system/s are operational across the division and identifying areas where improvements or changes to the systems are needed.

• Foster a culture of employee engagement and inclusivity, role modelling, encouraging and rewarding QBE values, promoting excellence through attraction, development and retention of a high-quality workforce.

About You

• Knowledge of the (Re)insurance market a genuine curiosity for the reinsurance market and a desire to learn more about the business.

• Strong leadership skills and experience of leading teams across multiple locations, as well as been comfortable working within a matrix structure where individual success and the overall success of the business is dependent on building and maintaining strong working relationships with others.

• Innovative thinker, ability to contribute to the development of operations strategy.

• Operational excellence mindset with ability to translate ideas into improvements.

• Strong data and analytical skills, able to draw meaningful insight from data and create meaningful improvement plans.

• High impact negotiation and presentation skills, ability to present ideas in a clear concise way and translate into value.

• Strong communication and ability to build strong relationships with internal stakeholders and dealing with third party / client relationship management.

• Good project management skills, ability to plan, motivate and achieve required deadlines.

Why QBE? At My Best  

 At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.  

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/). 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.  

To find out more about why you should work for QBE, visit our careers website. 

At My Best - QBE Benefits