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Job Title: Service Operations Manager
Employment Type: Permanent
Location: London (Onsite)
Salary: Up to £80,000 per annum + benefits
About the Role
We are recruiting for an experienced Service Operations Manager on behalf of a leading technology solutions provider. This role is focused on managing the delivery of complex IT services across multiple high-profile client accounts, ensuring efficient operations, strategic service improvements, and strong customer relationships. You will play a key role in shaping operational frameworks, overseeing financial performance, and ensuring that service commitments are met effectively.
Key Responsibilities
- Operational & Financial Oversight - Lead the strategic and day-to-day management of service operations, ensuring optimal performance while balancing cost efficiency and revenue growth.
- Service Execution & Continuous Improvement - Drive service excellence by refining operational processes, enhancing workflow efficiency, and maintaining high standards across client accounts.
- Risk & Change Management - Oversee service transitions, proactively mitigate risks, and ensure smooth implementation of new service agreements or contract changes.
- People Leadership & Resource Planning - Manage and mentor a team of service professionals, ensuring resources are allocated effectively and teams operate at peak efficiency.
- Client & Stakeholder Engagement - Develop strong working relationships with key stakeholders, ensuring transparent communication and alignment on service expectations.
- Business Growth & Strategic Planning - Work closely with commercial teams to identify new opportunities, contribute to client proposals, and support long-term business expansion.
- Compliance, Training & Reporting - Maintain adherence to industry regulations, oversee workforce development programs, and ensure comprehensive reporting on operational performance.
Key Experience & Skills
- Proven background in service operations, delivery management, or large-scale IT project leadership.
- Strong expertise in network infrastructure, telecommunications, and IT service frameworks.
- Experience overseeing multi-million-pound contracts and managing third-party service providers.
- Demonstrated ability to lead and develop large teams (40+ staff), ensuring optimal performance and engagement.
- In-depth knowledge of service governance, compliance standards, and risk mitigation strategies.
- Familiarity with enterprise productivity tools, workflow management platforms, and IT asset tracking solutions.
- Ability to drive process innovation, mentor teams, and embed best practices into service delivery operations.
This is an exciting opportunity to take ownership of a high-impact role within a forward-thinking technology provider. If you're an experienced service operations leader looking for a challenging yet rewarding role, we’d love to hear from you.
