SonicJobs Logo
Left arrow iconBack to search
  1. Home
  2. London
  3. Business service manager
  4. Site Services Manager

Site Services Manager

Connections The Recruitment Specialists
Posted 3 days ago, valid for 7 days
Location

London, Greater London EC1R 0WX

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Site Services Manager position in London involves monitoring and auditing site-based staff and ensuring compliance with various regulations for a portfolio of properties.
  • Candidates should have experience in complex residential facilities management and a strong knowledge of property management and safety regulations.
  • The role requires excellent communication skills and the ability to foster a team culture among staff, with a focus on delivering high-quality service to tenants.
  • A full UK driving license is necessary, as the position requires extensive travel, with travel expenses reimbursed at statutory rates.
  • The salary for this role is competitive, and at least three years of relevant experience is required.
Job Title: Site Services ManagerLocation: LondonAbout the roleThe role entails frequent monitoring and auditing of site-based staff and inspection of our portfolio of properties to ensure that we are compliant with our statutory, regulatory, ISO/OHSAS and professional accreditation.Our site staff are our “ambassadors” and our managed properties are our “shop windows”. In delivering the highest level of service to our clients, our aim is to create leaseholder and resident satisfaction.The role will also require the Site Services Manager to encourage our staff members to maintain our uniform and dress standards and to carry out their duties in a manner that promotes our Group quality standards.Essential Job Functions
  • To ensure all sites conform to current Health & Safety, fire safety and all other Statutory regulations.
  • Report any Health & Safety and fire safety issues to the Senior Property Manager and Group Safety Manager.
  • To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed specification.
  • To ensure company policies and practices are followed and delivered at all times.
  • Provide support and guidance to all site staff.
  • To create and promote a ‘Team Culture’ by multi skilling staff across all manned sites.
  • Provide a seamless communication link between the London Senior Property Manager, London Property Managers and Head Office staff.
  • Regularly communicate with the Senior Property Manager regarding issues arising in the portfolio and assist to resolve these issues.
  • Working closely with the Property Management team, audit onsite documentation and ensure action plans are in place and followed.
  • From time to time (holiday / sickness cover) complete TIM inspection reports for and on behalf of the Property Management team.
  • Assist with site specific projects, ensuring adequate support is being provided to the Property Management team.
  • To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service.
  • Any other duties as in accordance with the needs of the business.
Candidate requirements
  • Experience of complex residential facilities management or similar experience of inspecting and assessing quality defined criteria and implementing solutions.
  • Excellent knowledge of property management, service charges, Health & Safety, fire safety and personal safety.
  • Able to demonstrate experience of delivering customer focused services in a demanding environment.
  • Competent with MS 365 applications and willing to learn dedicated software aids, where applicable to the role (full training will be provided). Familiarity with contemporary IT devices, including smartphones, PC/laptops and tablets.
  • Assist and support the Property Management Team to provide a full professional property management service, in accordance with the terms of the lease and statute.
  • Strong organisational skills.
  • Excellent verbal and written communication skills.
  • Desire to succeed and progress within residential property management.
  • Desirable for candidate to hold ISOH general practitioner qualification.
  • Full UK driving license
Company Standard plusRequirement for extensive travel to cover all properties within the portfolio.  Travel by car will be paid at the statutory government levels.  On some occasion, there will be a requirement to stay overnight, in these cases, hotel accommodation will be booked by Group Finance in advance.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Logo
SonicJobs
Your next career move. Sorted.
Search jobsbackground image

Contact us

© 2017 - 2025 SonicJobs App Ltd. All rights reserved

Terms & Conditions | Privacy Policy | Browse Jobs