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Purpose of the Role
The role of a technical manager is a hybrid role that focuses on leading the team, supervising all aspects of the day to day running and maintenance of the property under your control and contractors and ensuring the required standards are achieved and maintained at all times. Effective communication and excellent customer service for the building occupiers, high levels of professionalism, work ethic and attention to detail.
As well as delivering the vision and values of the client in an innovative and operationally efficient manner; the post holder will provide quality technical and commercial management services to the occupiers.
The Technical Building Manager will be responsible for implementing strategies to ensure robust checks and ensuring that the required standards are always achieved and maintained. Technical knowledge of building systems and M & E is essential, with the ability to evaluate recommendations made through their wider technical knowledge and commercial awareness.
Key Responsibilities
Operational
- Manage and co-ordinate the full range of service charge recoverable services, ensuring compliance with specified standards, quality, time scale and cost objectives, working with the Savills Facilities Team.
- Reporting to Senior Facilities Manager.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these.
- Ensure agreed services are provided in accordance with lease obligations in liaison with Facilities Manager/ client.
- In the event of emergency situations, to act as first point of contact for Savills Helpdesk, attend property as soon as is possible and report back to relevant personnel whilst co-coordinating third party stakeholders to reach a speedy resolution.
- Working with the Facilities Team, evaluate existing contractual relationships and ensure that the service provided by contractors, is in line with the agreed specification. Ensure that any shortcomings in service delivery are dealt with swiftly and appropriately.
- Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness.
Operational – Technical and Maintenance
- To acquire working knowledge of the technical equipment in the client’s demise including BMS and other software used in the monitoring of the building services systems and facilities and be certain of how to report/obtain prompt assistance with defect or malfunctions that may arise.
- To arrange any repairs to the client floors with the appropriate contractors and complete the required paperwork.
- To monitor the performance of any contractors appointed to carry out works/provide services on site to ensure that their work is carried out to the required quality and within appropriate timescales.
- Establish and implement best practice whilst ensuring safe working practices are always complied with.
Compliance
- Ensure that the Operation Reporting Systems are always up to date and complete; Datastation, Compass, eLogbooks.
- Ensure compliance with all legal and statutory requirements, including Health and Safety.
- Prepare the site for risk assessment maintaining a target compliance rating of a minimum of 90%.
- Ensuring that a full set of risk assessments are held and actions plans are implemented, diligently and competently at all times.
- Ensure all required checklists are completed and uploaded within the appropriate time scales.
- Record utility consumption, for the site and update systems accordingly.
- Manage all personnel if applicable and contractors on a day to day basis, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads by carrying out regular meetings, in line with Savills policies.
Financial
- Assist in the preparation of the annual service charge budget.
- Track and expenditure and monitor invoices received in accordance with instructions of work.
- Review costs and implement cost savings measures, benchmark suppliers to ensure we are receiving best value for service.
ADDITIONAL RESPONSIBILITIES
- As a member of the Savills team, manage and liaise with all management, technical and administration staff, on strategic and operation/service delivery issues.
- Tenant engagement as the first point of management contact other than the security supervisors; monitoring tenant’s works and ensuring compliance with the Tenant’s Handbook and other building regulations.
- Establish and implement best practice, whilst ensuring safe working practices, are complied with at all times, in line with Savills policies.
- Ensure appropriate, clear communication lines are established and maintained with all relevant parties, to include Senior Facilities Manager, Accounts Team, Suppliers and the client.
- Attendance at internal training courses are compulsory, as is the self identification of training needs.
- The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Skills, Knowledge and Experience
Essential
