- Lead and develop a team of facilities professionals, focussing on their growth and performance
- Manage the facilities ticketing system, ensuring prompt resolution of issues within SLA parameters
- Coordinate with contractors, engineers, and suppliers whilst maintaining health and safety standards
- Serve as the primary point of contact for all facilities-related matters, maintaining clear communication channels
- Support environmental initiatives and ensure compliance with regulations
- Oversee access control systems and emergency response procedures
- Maintain health and safety standards, including first aid responsibilities
- Proven facilities management experience in a professional environment
- Strong track record in team leadership and management - must have managed a team
- Excellent customer service skills with a professional manner
- Proficient in MS Office Suite, particularly intermediate Excel skills
- Experience with facilities management systems and processes
- Strong problem-solving abilities and attention to detail
- Excellent communication skills and stakeholder management experience