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The Associate Client Services Officer is a dynamic role where you will manage client accounts, oversee transactions, and enhance operational efficiencies in a fast-paced financial environment. You will play a critical role in maintaining high service standards and driving client satisfaction.
Client Details
The client is a highly respected FTSE 250 financial services firm operating globally across over 40 countries. Known for its rapid growth and commitment to people and culture, the company provides world-class services to a high-quality client base, backed by esteemed international investors.
Description
The Associate Client Services Officer will:
- Identify opportunities to enhance client servicing.
- Manage client accounts throughout their lifecycle, from pre-account submissions to ongoing support.
- Drive operational projects and ensure adherence to processes and Service-Level Agreements (SLAs).
- Foster and maintain key relationships with clients, banks, and internal stakeholders.
- Collaborate with internal teams to resolve queries and improve processes.
- Provide high-touch client service and ensure client efficiency.
Profile
The ideal Associate Client Services Officer candidate will have some experience in financial services, strong time management skills, and a methodical approach to work. They will possess excellent communication and client service skills, demonstrate proactivity, and thrive in challenging environments. A team player with a strategic mindset and attention to detail, the candidate will excel at problem-solving and building trust with stakeholders.
Job Offer
The opportunity to work in a modern work space based in the City of London, with an excellent Client Services team.
