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Customer Excellence Specialist

deverellsmith
Posted 9 hours ago, valid for 20 days
Location

London, Greater London EC1R 0WX

Salary

£26,400 - £39,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job opportunity is for a Customer Excellence Specialist based in Central London, offering a salary of £45,000.
  • Candidates should have experience in luxury service or high-end property sales, ideally with a background in premium service industries.
  • The role involves managing client relationships for luxury developments and ensuring exceptional service delivery.
  • This full-time position requires a proactive, self-motivated individual with strong communication skills and a commitment to excellence.
  • Flexibility is needed for 1-2 Saturdays a month, with the role primarily operating Monday to Friday from 9-6.

Are you looking to see in the new year with a job you will love? Are you passionate about delivering exceptional service and thrive in a high-end, fast-paced environment?

Location: Central London

Salary: £45,000

Our client are looking for a Customer Excellence Specialist to join their Central London team. In this pivotal role, you'll manage client relationships for luxury developments, ensuring a flawless experience that meets the highest expectations. This role is a Monday-Friday 9-6 position with needed flexibility for 1-2 Saturdays a month that you get back in lieu.

Who will you be working for?

This client is somebody who you would feel proud to work for. They pride themselves on setting the benchmark for excellence in the property industry and have the awards and accreditation's to show.

What will you be doing?

  • Responding to client enquiries about property developments, ensuring they feel supported and informed.
  • Updating and managing records in our CRM system, making sure follow-ups are timely and communication is clear.
  • Organising and coordinating meetings between clients and the sales team when needed.
  • Guiding clients through their journey, from signing contracts to completing their purchase, ensuring a smooth and enjoyable experience.
  • Providing regular updates on construction milestones and developments to keep clients in the loop, answering questions about build progress and timelines.

What are the requirements?

  • Proactive and Self-Motivated: A go-getter with the ability to take initiative and deliver results.
  • Experience in Luxury Service: A strong background in high-end property sales or premium service industries.
  • Polished Presentation: Well-presented and a professional demeanour suited to engaging with High-Net-Worth Individuals.
  • Strong Communication Skills: Clear, confident, and effective communication with clients and team members alike.
  • Commitment to Excellence: A dedication to delivering service at the highest standard.

If this sounds like something of interest, please do apply for a confidential chat

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.