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Role Overview:The Incident Resolution Lead oversees incidentmanagement from an operational point of view within the front office, ensuring disruptions are efficientlyidentified, recorded, and resolved. This includes root cause analysis andimplementing preventative measures for optimal client and stakeholder outcomes.Responsibilities:
- Monitor and respond to front office incidents (errors and breaches), leading timely and effective resolution processes.
- Be the face of the team within the business, collaborating with teams to manage and resolve incidents, following established procedures and ensuring compliance.
- Use Governance, Risk, and Compliance (GRC) tools to document and track incidents.
- Conduct post-incident reviews to identify root causes and implement corrective actions.
- Generate and analyse incident reports.
- Produce Management Information for governance committees.
- Adhere to FCA Conduct Rules.
Knowledge, Skills, and Experience:
- Experience managing multiple concurrent responsibilities.
- Management of incident/escalation management, ideally within wealth/asset management.
- Good understanding of investment products and assets.
- Familiarity with risk management tools and proven incident resolution skills.
- Analytical problem-solving abilities.
- Excellent communication skills.
- Leadership and motivational skills in high-pressure situations.
- Strong organisational skills to manage multiple priorities.
What's in it for you?Competitive salary with hybrid working and City ofLondon based offices. This company is an industry leader and also offers a fullsuite of benefits.
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