Client Services Associate - French Speaking

OTC Derivatives Client Services Associate

French Speaking

Salary £50-60k

Client Details

Leading Fin Tech business based in the City of London are looking to fill a French Speaking Client Services role.

Description

Role Summary: OTC Derivatives Client Services Associate - French SpeakingThe candidate will have both a meticulous attention to detail and an understanding of financial products. Knowledge about OTC derivatives, risk and technical ability is desirable. Good written and verbal communication skills in French and English are a must. Candidates with prior experience of collateral management, fund administration and/or regulatory are especially welcome to apply for the position.The Client Services team is the first line of contact for our clients with regards to the delivery of the tech add on OTC derivative portfolio reconciliation service. The CSA will provide support to our clients and work closely with the product, business, development and sales teams globally and thus the role varies to account for regional characteristics.Client Services is responsible for the smooth and timely running of the service. This team of dedicated staff is in continuous dialogue with major financial institutions worldwide, as well as other internal departments, with regards to add on tech features and upcoming events as well as any changes or developments to any aspects of the service such as, for example, the specification of the data that the subscribers will send or receive, or how the service integrates with other services or utilities in the OTC Derivatives space. Similarly, Client Services must continually stay abreast of any market or client events, activities or changes that potentially affect our service or our clients' use of our offering or ability to participate. In addition, Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other new service offerings.In summary, Client Services is responsible for pre-sales and client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements on the tech add on service. This can only be delivered in close collaboration with Business Management, Product Management, Development and Sales teams.Key Accountabilities: OTC Derivatives Client Services Associate - French Speaking

• Pre-Sales and on-boarding
  • Assisting Senior Associate Client Managers
• Customer Service
  • Daily assistance to subscribers on all issues relating to the service (via email, phone and in person)
  • Trade data normalisation / handling
  • Review reconciliation output; investigate and fix differences
  • Ensure structured and effective delivery of service
  • Self- education about current and upcoming market regulations and other significant changes
• Customer Success Management
  • Assisting the Customer Success team where required
• Productivity/ Workflow Improvements
  • Discuss internal requests for new functionalities to improve the product offering with Associate and Senior Associate Client Managers
  • Assist developers and Product Management with requirements and UAT testing as well as being closely involved in the development process

Profile

OTC Derivatives Client Services Associate - French Speaking

Person Specification

• Fluency in French
• The ability to interpret trade data
• Customer relationship skills
• Ability to think outside the box and challenge existing status quo
• Proficiency in using text editors and advanced spreadsheet functions
• Ability to work in a fast pace environment
• Ability to multitask
• Good communication skills (verbal and written English)
• Good teamwork skills and being a quick learner

Knowledge & Experience

• The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to our clients
• Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle would be beneficial
• Basic understanding of market and credit risk management of OTC Derivatives would be beneficial
• An interest in technology

Job Offer

OTC Derivatives Client Services Associate within a Fin Tech financial services business.

French Speaking role

Salary £50-60k