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About the RoleJoin the Greenwich Telecare service, a 24-hour emergency service supporting elderly and vulnerable individuals to maintain their independence with the help of assistive technology in their homes. As a Telecare Response Officer you will be responsible for elderly and vulnerable people, supporting them to maximise their independence with the use assistive technology in their own homes.
Key Responsibilities
- Answer and monitor calls to the Greenwich Telecare service, assessing the nature of the calls and taking appropriate action.
- Provide advice, assistance, and support, including liaising with emergency services when needed.
- Attend homes to assist residents, including helping them off the floor and providing first aid in emergencies.
- Ensure homes are left secure following visits.
- Support the delivery of emergency out-of-hours services and provide access to a range of council services.
- Work flexible 12-hour shifts, including overnight, weekends, and bank holidays.
About YouTo succeed in this role, you’ll need:
- Excellent customer service and interpersonal skills to engage with residents effectively.
- Knowledge of the Telecare service and an understanding of council services for older or vulnerable people.
- A resilient, calm, and professional demeanor to handle emergencies and distressed individuals.
- Strong communication skills and the ability to work under pressure and on your own initiative.
- Enthusiasm and a commitment to delivering high-quality service.
- A full UK driving license and flexibility to cover additional shifts if needed.
- The ability to pass an Enhanced DBS Check.
Why Join Us?This is a rewarding opportunity to make a difference in your community, helping vulnerable individuals maintain their independence and dignity.
Apply today to join our dedicated team!
