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Contact Centre Team Manager

Cactus Search
Posted 12 hours ago, valid for 24 days
Location

London, Greater London EC1R 0WX

Salary

£75,000 - £90,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking a motivated and organized Team Manager to join a vibrant team in London.
  • The candidate must have previous team manager experience and will lead a team to exceed business objectives and service targets.
  • This role offers a salary of £35,000 to £45,000, depending on experience, with Monday to Friday office hours and hybrid working options.
  • Responsibilities include training, performance monitoring, and implementing reward programs to foster teamwork.
  • Candidates should possess strong interpersonal, coaching, and leadership skills, along with experience in managing teams in a call center environment.
We have a vacancy for an enthusiastic and focused Team Manager to join our clients busy, vibrant team. The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!Monday to Friday office hours and Hybrid working options in the heart of London.About the role:• Lead a team to meet and exceed business objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.• Have direct involvement in the induction training and ongoing skills development for all advisors in the team, ensuring they attract and retain the very best talent.• Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that chats/tickets/emails are handled professionally.• Implement reward & recognition programs and share best practices across teams and build spirit of teamwork and a work environment that promotes high levels of engagement amongst team members.• Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Operations Manager.Who are we looking for• Evidence of effective interpersonal, coaching and leadership/supervisory skills.• Previous Team Leading / Managerial experience is essential.• Reporting, Operational and Analytic skills.• Experienced in managing Live chat/Email/Ticketing teams in past organisations• Previous experience working in a call centre environment is essential.• Excellent verbal and written communication skills.• Good numeric and verbal reasoning skills.• Effective problem-solving skills.• Performance management skills and experience.• Client/customer management skills

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.