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I am recruiting for an experienced Shop and Post office Supervisor to join a well-known and respected British Charity based in Southwest London. I have been recruiting for this historic and iconic organisation for several years and they are thought of and respected so highly, they are a pleasure to work with and work for. Â
The purpose of this role is to be responsible for the day to day running of the Post Office and to supervise the running of the onsite & online shop. The role involves driving 5*customer service, sales and visual merchandising, overseeing team management & of the online shop in the absence of the Retail Manager.
Tasks this role will also include:
- Ensure the shop and Post Office counters are sufficiently staffed during opening times.
- Be responsible & supervise the Retail Assistant, ensuring consistency of approach in delivering high standards of customer service.
- Support team training on operational procedures for using the till for retail sales and booking tours and events.
- Ensure any discrepancies in cash or card payments are investigated promptly.
- Ensure the shop is sufficiently stocked at all times and visual merchandising and housekeeping standards top priority.
- Support the receiving and storage of deliveries, receive stock accurately onto the system.
- Carry out accurate stocktakes when required.
- Support the Retail Manager and direct volunteers in the fulfilment of online sales.
- Assist with ‘Pop Up’ shop opportunities across the site during Events.
- Operating the Post Office Horizon automated system and maintain compliance with all Post Office protocol and procedures.
- Process a wide range of transactions and balance both monies and stock with a high degree of accuracy.
- Provide advice to customers to ensure that they select the right product that meets the needs of the customer.
- Provide guidance and training to other members of the Retail Team who provide cover for the Post Office counter.
To be considered for a possible interview, you will need the following skills and attributes:
- At least 3 years working in a public facing visitor attraction, museum, hospitality or leisure venue.
- Experience supervising a team.
- Teamworking and motivational leadership skills.
- Ability to prioritise, multi-task and delegate.
- Excellent customer service skills.
- Knowledge of using relevant IT tools, including EPOS and ticketing systems.
- Computer literate, with experience of the Office suite (Word, Excel, Outlook)
- Experienced working with volunteers.
If you think you have what it takes, we would love to hear from you. Please apply now. Applications close on 08/01/25 for interviews on 17/01/25
Ritz Rec (Emp Agy)
