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IT Service Desk Manager
Permanent
City of London
Leading Insurance Company
£63,000 - £68,000 + bonus + benefits
Insurance or financial service experience required
To work for a leading, global, blue-chip company based in the City of London office.
MUST HAVE MANAGEMENT EXPERIENCE.
Key responsibilites-
- Continuous development and improvement of IT Service Desk through proactive oversight and automation for:
- Service Desk Performance, MI reporting
- Incident and Request fulfilment
- Identify and Access Management, including application recertification and JML process
- User hardware provisioning
- Software Installs
- Asset tracking
- Licence management
- EUC (end user computing)
- Documentation management, such as:
- Policy ownership
- Process writing
- Procedure creations
- User training documentation
- IT Inductions
- Other responsibilities include:
- Supplier management, to ensure the effective resolution of all incidents, requests, problems etc.
- Resource Management including team meetings, 1:1, objective and performance management, rota etc.
- Oversight of the daily checks
- Oversee and manage projects, such as: PC updates, rollouts, hardware refreshes etc.
- Oversee and get involved in other ad hoc tasks or projects as they arise.
Key responsibilities-
- Be technically competent with good all-round knowledge of Windows 11, Office, Azure Entra, Azure Admin, Teams Admin, Exchange, SharePoint, Citrix, and printing technology.
- Have exposure to the following applications: OpenBox, Impact, DocoSoft, RMS, Workday, ProCede (ideal but not essential).
- Have experience supporting AV/Media support, Crestron technology, Signage Live (ideal but not essential).
- Have experience undertaking backups and restores.
- Have excellent interpersonal, verbal and written communication skills, be able to produce documentation (user guides, technical support docs) to a high standard.
- Be confident leading a small team, acting as an escalation/referral point where necessary.
- Have proven experience with implementing new practices and suggesting new ways of working to improve efficiencies.
IT Service Desk Manager
Permanent
City of London
Leading Insurance Company
£63,000 - £68,000 + bonus + benefits
