Director of Business Operations

General Manager / Director of Business Operations (Maternity Cover)

Are you a dynamic, organised, and people-focused leader looking for your next challenge? We’re seeking an experienced operational leader to take on a key role in a thriving, service-driven organisation at the heart of the broadcast, media, and technology sector.

This is a maternity cover role, but for the right candidate, there is a strong possibility of a permanent opportunity within the business.

About the Company:

This company is a well-established provider of managed services in broadcast operations, media delivery, AV, software solutions, and technical support. With over 30 years of experience, they deliver mission-critical services for high-profile clients across government, corporate, and media sectors. Their reputation for excellence, reliability, and innovation has earned them long-term partnerships with prestigious institutions.

The Role:

As the General Manager / Director of Business Operations, you will be the backbone of the business, ensuring that all operational, financial, and compliance processes run smoothly. Reporting to the Managing Director, you’ll oversee service delivery, team leadership, financial management, and ISO compliance while maintaining excellent client relationships.

This role offers an exciting opportunity to step into a senior leadership position, with the potential for long-term career growth.

What you’ll do:

• Operational Leadership - Oversee the day-to-day functioning of contracts, teams, and services to meet strict SLAs & KPIs.
• Process & Compliance Management - Maintain high standards in ISO compliance, security vetting, and quality control.
• Financial Oversight - Manage budgets, forecasting, procurement, and revenue reporting to ensure financial health.
• Client & Stakeholder Management - Act as a key point of contact for clients, ensuring top-tier service delivery.
• Service & Team Management - Lead team leaders, operations staff, and project managers, ensuring efficiency and high morale.
• Tender & Bidding Support - Assist in contract bids, pricing, and mobilising new projects.

What you’ll bring:

• Strong operational leadership experience in a service-based, contract-driven business.
• Proven experience in business operations, compliance, and financial oversight.
• Skilled in process improvement, KPI monitoring, and resource planning.
• Comfortable working with ISO standards (ISO9001, ISO27001, ISO45001, ISO14001).
• Strong communicator, able to build relationships with clients, suppliers, and internal teams.
• A natural problem-solver and leader, able to make high-level decisions while staying hands-on.

Security Clearance: Candidates will need to undergo standard BPSS/Security Vetting.