Executive Enquiries Lead

• Salary: hourly rate £17.30 PAYE per hour
• Hours: 35 hrs per week (Mon to Fri)
• Contract Length: 2 months minimum
• Location: Hybrid working (office presence 2 days per week in Pitsea, Ealing or Westminster Bridge Road)
• Job Type: Temporary

We are seeking an Executive Enquiries Lead to support our Complaint Department in delivering exceptional service to residents who reach out to our CEO and Executive team with queries and complaints. This role involves logging, coordinating, and sometimes responding to all enquiries, ensuring a high-quality, customer-focused, efficient, and timely service.

• Monitor and manage all inboxes relating to CEO and Executive enquiries.
• Log new enquiries and coordinate responses.
• Craft well-written, clear, and accurate responses to enquiries when needed.
• Maintain the central contact system with accurate and up-to-date information.
• Identify and implement improvements to enhance team efficiency and reduce customer effort.
• Manage internal relationships to ensure high levels of engagement and collaborative working.

• Proven experience in handling executive-level enquiries and complaints at CEO level
• Excellent written communication skills with the ability to provide clear and accurate responses.
• Strong organisational skills with the ability to manage multiple inboxes and log enquiries efficiently.
• A customer-focused approach with a commitment to providing high-quality service.
• Ability to work collaboratively with internal teams and maintain positive working relationships.
• Experience in identifying and implementing process improvements.

• Competitive salary 
• Hybrid working model, allowing flexibility and work-life balance (2 days in office per week)
• Opportunity to work within a dynamic team and contribute to service excellence 

To apply for the Executive Enquiries Lead position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.