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We are seeking an experienced Senior Financial Assessments & Appeals Officer to play a crucial role in managing housing benefits, council tax benefit, and social care financial assessments for vulnerable households. This position involves handling complex cases, managing appeals, ensuring compliance with government regulations, and maximising financial recovery.
You will work closely with internal teams, legal representatives, and external agencies to deliver a high-performing, customer-focused service, ensuring fair and efficient financial support for residents.
Key Responsibilities
路Conduct detailed assessments of housing and council tax benefits, ensuring compliance with DWP regulations.
路Manage a team delivering financial assistance to over 21,000 households, ensuring fair and accurate benefit distribution.
路Undertake quality assurance and compliance checks, ensuring subsidy claims meet audit requirements.
路Oversee and manage complex benefit appeals, preparing cases for tribunal hearings and court proceedings.
路Provide expert guidance to financial assessment officers to ensure consistent and legally sound decisions.
路Ensure the recovery of overpaid benefits, working with legal teams and external partners to recover over 拢3 million annually.
路Deputise for the Team Leader, supporting the management of a team of up to 14 Financial Benefit Officers and Assistants.
路Collaborate with DWP, social services, housing teams, and external agencies to improve service delivery.
路Provide training and mentoring to staff, ensuring they are up to date with regulatory changes and best practices.
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About You
路Extensive experience in financial assessments, housing benefits, and council tax benefits.
路Strong knowledge of Housing Benefit and Council Tax legislation, including DWP regulations and social care financial assessments.
路Experience in managing appeals, preparing legal cases, and representing cases at tribunals and court hearings.
路Ability to identify and refer suspected fraud cases to enforcement teams.
路Strong analytical and decision-making skills for managing complex financial cases.
路Excellent communication and negotiation skills, with experience handling MP and councillor enquiries.
路High attention to detail, ensuring accuracy in financial assessments and compliance reporting.
路Proven ability to lead and develop teams, providing coaching and guidance to financial assessment officers.
路GCSE/O-Level in Maths and English (or equivalent).
路A Housing or Finance-related qualification (e.g., CIH Level 4/5) is desirable.
路Experience with Northgate and Civica Systems is advantageous.
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How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
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Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
