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A prestigious banking institution wish to hire a Senior Fraud Detection Specialist who will play a pivotal role in safeguarding the bank and its customers from financial loss. You will be responsible for identifying, analyzing, and investigating fraud with a specific focus on detecting card and payment scams.
Main Duties
- Manage and handle day-to-day fraud alerts, having in-depth conversations with customers on suspicious activity that has been flagged by various fraud systems, including scams across cards and payments.
- Be the go-to person when dealing with scams and manage escalations from junior members within the team.
- Conduct in-depth analysis of customers' accounts, transaction data, and other relevant information to identify potential fraud patterns
- Support the delivery of the Operational Resilience activity and the management of the business or signs of scams.
- Provide continual feedback on identified gaps within fraud strategies and/or fraud processes linked to the identification and mitigation of fraud.
- Provide ongoing support to fraud detection specialists ensuring the team is adequately trained, has the required support for escalations, and assists in identifying gaps in knowledge linked to the identification and prevention of fraud.
- Provide ongoing coaching to members of the fraud team, particularly within the fraud detection roles, focusing on scam identification and/or prevention of all types of fraud.
- Proactively identify emerging fraud trends through day-to-day alert monitoring activities and provide this information to fraud investigators to adjust rules.
- Assist the Fraud Operations Manager in appropriate resource planning and daily prioritization of various fraud queues.
Experience Required
- 5-10 years within fraud detection/operations with expert-level ability at identifying scams.
- Ability to meet schedules and deadlines with thorough, accurate, and quality work.
- Capable of "challenging the norm" and thinking of new and innovative processes.
- Comfortable with ambiguity and change, and happy working in a fast-paced environment.
- Ability to demonstrate expert level of understanding and application of authorised push payment fraud regulation and ability to identify these types of transaction prior to them leaving the bank
- An excellent working knowledge of banking industry developments, including legislative changes and industry advancements.
- Knowledge of Fraud activity which operates within regulation and legislation.
- The ability to work under pressure and produce a high, accurate output of work.
- Strong verbal and written communication skills.
