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Our client is behind some of the most well known FMCG brands in the UK.
We are seeking a dynamic and results-driven Assistant Trading Manager to help drive the performance of our client's Direct-to-Consumer (DTC) business. The ideal candidate will be responsible for managing all aspects of the online store, including product merchandising, promotions, and sales performance. This role requires a blend of strategic thinking, data analysis, and a strong understanding of e-commerce best practices, particularly within the Shopify ecosystem.
- Location High Wycombe or Ladbroke Grove London
- Hybrid working -2 days onsite (Tue/Wed), flexible hours
- Salary - £30k-£35k plus benefits
- Must have proven experience with DTC platforms/tools (e.g., Shopify, Klaviyo, Yotpo, SAP)
- Previous experience in a similar role with a strong understanding of Trading + Operations
E-commerce Strategy Development:
- Develop and execute the DTC trading strategy to maximize sales and profitability on the DTC platforms, alongside the DTC Manager
- Identify key growth opportunities, including product expansions, market trends, and consumer behavior insights
- Collaborate with marketing, product, and operations teams to ensure alignment with wider business goals
Site Merchandising & Optimization:
- Oversee the day-to-day management of the Shopify stores, ensuring they are fully operational and up-to-date
- Manage the online merchandising calendar, ensuring timely and accurate product listings, categorization, and presentation
- Support implementation of A/B testing (alongside agency) to optimize site content, product placements, and user experience to drive conversions.
- Work closely with the Content Team to ensure continued newness on site
Sales Performance & Reporting:
- Monitor daily, weekly, and monthly sales performance, identifying trends, and making data-driven decisions to enhance profitability
- Work with Performance Marketing Manager to ensure all tracking pixels are correctly applied on site and reporting correctly
- Prepare regular reports on sales performance, customer behavior, and key metrics to management
- Work with Supply Chain Team to ensure product availability aligns with demand
Promotions & Campaign Management:
- Plan and execute promotional campaigns, including sales events, discounts, and special offers, to drive revenue and customer engagement
- Collaborate with the marketing team + external agency to ensure campaigns are effectively communicated across all channels (Paid Search, Paid Social, CRM)
- Analyze campaign effectiveness, providing insights and recommendations for future promotions
Customer Service & Retention:
- Manage Gorgias channel for customer service support, ensuring timely responses to customer queries
- Work closely with Agency to implement strategies to reduce cart abandonment and increase customer lifetime value (CLTV)
- Collaborate with 3PLs to ensure accurate and timely order shipments
Skills & Experience
- Must have proven experience with DTC platforms/tools (e.g., Shopify, Klaviyo, Yotpo, SAP)
- Previous experience in a similar role with a strong understanding of Trading + Operations
- Experience in eRetail/Luxury Beauty sector highly desirable
- Experience with Google Analytics/Google Suite
- Good understanding of web dev / HTML
- Excellent organizational and multitasking skills
- Strong attention to detail and high level of accuracy
- Effective communication skills, both written and verbal
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
