- Deliver and host an outstanding experience to everyone in your building from the start to end journey.
- Drive and demonstrate the Landmark Space company values every day, creating a collaborative, inclusive work environment.
- Accurately manage your team’s personal development, including the probation programme, performance reviews, monthly 1-2-1’s all recorded on the correct forms and XCD platform.
- Ensure your team have a professional image suited to the clients of your building.
- Escalate and effectively manage any ER issues with your AGM and the HR team.
- Maintain the security and cleanliness of the building environment, leading the team with a proactive client centric approach.
- Lead successful client event management planning and execution.
- Responsible for the prompt resolution of client queries and complaints.
- Understand the output of the client Net Promoter Score survey for your building, taking ownership of the required actions needed for successful growth to improve your score.
- Ensure the voice of the client is at the forefront of your decision making, always be led by ‘what is the right thing to do for the client?’.
- Manage the onboarding process key touchpoints throughout their term effectively, including the viewing, move-in, post move check-in, regular reviews, events and ancillary products.
- Responsible for the end-to-end renewal process, achieving the retention target in line with the financial budgets/forecast set by the business.
- Demonstrate strong business acumen when forecasting future revenue and P&L management.
- Meet and endeavour to exceed the budgeted profit for your building.
- Control budgeted expenditure for your building, efficiently monitoring the order levels of consumables and stock.
- Maintain strong communication when managing projects relating to your building.
- Enthusiasm and pride to deliver all things dedicated to drive and evolve outstanding CX.
- A range of experience successfully leading and developing a team.
- The kind skills needed to build and maintain positive relationships with all stakeholders, and network with the wider teams within the business.
- A positive attitude that can easily adapt to an ever-changing environment.
- The ability to flex your style to different personalities, at various levels of seniority.
- A strong presence, credibility, and gravitas to confidently own the negotiation skills needed with clients.
- Diverse experience working in B2B and B2C, with a passion to succeed.
- Openness to receive feedback with coaching that challenges the status quo to develop your potential performance.