Client Experience Manager

Layka Recruitment

Posted 8 hours ago, valid for 14 days

London, Greater London EC2V 7WS, England

Full Time

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Sonic Summary

A flexible workspace solutions provider is seeking an experienced Client Experience Manager for a 1-year contract.
The role offers a salary of up to £45,000, along with benefits such as a company bonus, 25 days of holiday, and an enhanced occupational healthcare package.
The Client Experience Manager will be responsible for leading a team to ensure an outstanding client experience and managing client retention and occupancy.
Candidates should have a range of experience in team leadership, strong relationship-building skills, and the ability to adapt to different personalities and environments.
Diverse experience in both B2B and B2C sectors, along with a positive attitude and openness to feedback, is essential for this position.

Flexible workspace solutions provider require an experienced Client Experience Manager to join their team on a 1 year contract. Salary up to £45,000 plus fantastic benefits including company bonus, 25 days holiday, your birthday off and an enhanced occupational healthcare package!The Client Experience Manager will lead and manage your team in hosting an outstanding client experience, driving first and lasting impressions and setting the highest quality industry led standards, in your building. You are responsible for overall client retention & occupancy, achieving the EBITDA through P&L management, delivering targeted revenue, and office sales.You will need to be a confident and engaging individual creating an environment where hospitality is key, it is essential that you have strong relationships with stakeholders, providing positive experiences for all clients, guests, suppliers, agents and brokers, visitors, colleagues, and Head office support teams. What will you bring:

Enthusiasm and pride to deliver all things dedicated to drive and evolve outstanding CX.
A range of experience successfully leading and developing a team.
The kind skills needed to build and maintain positive relationships with all stakeholders, and network with the wider teams within the business.
A positive attitude that can easily adapt to an ever-changing environment.
The ability to flex your style to different personalities, at various levels of seniority.
A strong presence, credibility, and gravitas to confidently own the negotiation skills needed with clients.
Diverse experience working in B2B and B2C, with a passion to succeed.
Openness to receive feedback with coaching that challenges the status quo to develop your potential performance.

We look forward to seeing your CV for an opportunity to interview for this amazing company!

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