Client Relationship Manager

• Job Title/Location: Client Relationship Manager, London + WFH
• Salary: £50,000 - £60,000
• Office/WFH: Office based 2 days p/w + 3 days p/w WFH
• Requirements: CRM experience within a pensions administration/consulting environment essential. Strong DB background is key, ideally with some DC knowledge in addition.
• Role Snapshot: Take responsibility for a portfolio of clients, ensuring the delivery of an excellent, proactive service, acting as the main point of contact for client contract managers, trustees ad senior stakeholders.

Recent new scheme/business wins are leading to a number of new roles and expansion of current teams.

The Company: An established pensions business, recent industry award winners and recognised for their investment in people, so a good company to develop with long-term. Just under 200 people within the business, including 50 people working remotely.

The Role: The Client Relationship Manager role requires a strong understanding of administration practices, processes and regulation as you will need to independently develop and implement solutions whilst providing technical advice. You will take ownership of contractual arrangements, financial and commercial negotiations with clients covering the initial term, extensions and renewals. Key responsibilities include:

• Support clients by providing technical advice and guidance
• Provide oversight and reporting on client projects, as well as the day-to-day operational service
• Participate in devising and delivering competitive and profitable commercial proposals
• Attend Trustee and client meetings to present reports/updates
• Develop a positive working relationship with all operational teams and internal stakeholders to develop solutions, resolve issues and manage projects
• Participate in new business presentations
• Host, lead meetings, take minutes and maintain trustee documentation as part of the trustee secretariat function

Skills / Experience Required: For this Client Relationship Manager role you must have CRM experience within a pensions administration or pensions consulting environment. A strong DB background is key, ideally with previous DC experience as well.

Additional Information: Salary for the Client Relationship Manager role is to £60,000 + professional study support and company pension. As mentioned above, the average working week would be 2 days office and 3 days WFH. Please apply below.

The Client Relationship Manager role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.