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Are you passionate about delivering outstanding client experiences in the world of branding and design?
We’re looking for a Client Services Manager to drive client relationships, manage high-profile projects, and ensure seamless service delivery in a fast-paced, creative environment. Our client, located in Central London work with some of the worlds biggest brands and need YOU to join!
About the Role
As a Client Services Manager, you will be the key link between our clients, designers, and strategists, ensuring projects run smoothly and exceed expectations. You’ll manage client relationships, oversee timelines, and identify growth opportunities while ensuring exceptional service at every stage of the creative process.
Key Responsibilities:
? Act as the primary contact for clients, fostering strong and trusted partnerships
? Oversee the delivery of branding and packaging projects, ensuring alignment with client goals
? Work closely with creative teams to ensure timelines, budgets, and quality standards are met
? Develop strategies to enhance client satisfaction, retention, and growth opportunities
? Identify and resolve client concerns proactively, maintaining a solutions-focused approach
? Provide regular reports on client feedback, project performance, and emerging trends
What We’re Looking For:
?? Experience in client services, account management, or project management within a creative agency or packaging design environment
?? A strong understanding of branding, packaging, and design processes
?? Excellent communication and relationship-building skills
?? Ability to manage multiple projects and work in a fast-paced environment
?? A proactive mindset with a focus on problem-solving and client satisfaction
This is an exciting opportunity to work with some of the world’s most recognizable brands and be part of a highly creative and dynamic team.
