Customer Experience & Digital Transformation Sales Leader

Job Advertisement: Customer Experience & Digital Transformation Sales Leader

Job Title: Customer Experience & Digital Transformation Sales LeaderSalary: £85k-£90k base + 5% bonusLocation: UK Wide (Hybrid - likely to be mostly remote with occasional travel to a local office/client site)Eligibility: SC Clearance eligible essential

An exciting opportunity has arisen for an experienced Customer Experience & Digital Transformation Sales Leader to drive growth within a consultancy specializing in intelligent customer operations. This role is pivotal in designing and delivering cutting-edge solutions to improve customer experience through digital transformation, operating models, and technology deployment.

As a Sales Leader, you will be responsible for building, developing, and managing a sales pipeline of innovative customer solutions, collaborating with cross-functional teams, and leading clients through transformative journeys to optimize their customer operations.

• Build and manage a sales pipeline through existing and new networks.
• Engage with internal and external stakeholders to develop customer operations solutions.
• Lead the creation and implementation of industry-leading Digital-First Omni-Channel CX strategies.
• Assess current client processes and technology, identifying opportunities for transformation.
• Recommend and implement technology solutions, such as chatbots and conversational AI, to enhance digital strategies.
• Optimize customer processes, integrating automation and technology to improve outcomes (e.g., NPS, C-Sat, Cost to Serve).
• Create winning proposals for RFI/RFP processes in the Customer Operations and Contact Centre market.
• Support workforce optimization and the creation of flexible operating models.

• Proven experience in solutions for Contact Centres, with expertise in commercial modelling and sales pipeline management.
• Demonstrated success in winning new client business in Customer Operations or Contact Centre markets.
• Strong understanding of Contact Centre and CX technologies, such as Salesforce, Zendesk, AWS, or Genesys Cloud.
• Knowledge of current technology trends, including automation, AI, and digital transformation tools.
• Experience improving customer journeys and delivering enhanced CX outcomes.
• Familiarity with integrated Contact Centre environments, including technology for service management, WFM, reporting, and analytics.
• Strong proposal writing and experience with RFI/RFP processes.
• Cross-sector experience, including Automotive, Retail, Energy & Utilities, Telco, Financial Services, and more.

• Knowledge of process improvement methodologies and simple automation principles (e.g., call deflection, webchat, chatbots).
• Hands-on experience with CX tools and platforms.
• A passion for improving customer experience outcomes and delivering innovative solutions.

• A competitive salary and benefits package.
• Professional development and accelerated career progression.
• A collaborative and innovative work environment where your entrepreneurial spirit is valued.
• Flexibility to tailor your benefits package to suit your individual needs.

Apply NowIf you're ready to make a meaningful impact in the world of customer experience and digital transformation, we'd love to hear from you. Take the next step in your career and apply today!

Deerfoot Recruitment Solutions Ltd is one of the longest-established independent technology recruitment consultancies in the UK.

Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (1070906). Deerfoot is a Climate Action Workforce in partnership with Ecologi.

If this role isn't the right fit for you, we have a fantastic candidate referral reward program in place. We offer payouts at both interview and placement milestones. For further details, please visit our website.

Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.