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About Us
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.
Role Overview
Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development and strategic account growth.
Responsibilities
- Efficient order processing and management.
- Nurture and expand key customer accounts.
- Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards.
- Meeting with customers - to help grow accounts.
- Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes.
- Exhibit ambition with a readiness to embrace growth within the company.
Ideal Candidate: Essential Skills
- Strong verbal and written communication skills.
- Tech-savvy, especially in sales and order processing systems.
- Strong academics from top university, minimum 2:1 degree.
- Attention to detail and a meticulous approach to tasks.
- Self-starter with a drive for continuous personal and professional growth.
Nice-to-Have Skills
- Experience in the bakery or food industry.
- Proven excellence in customer service.
- Willingness to explore and contribute to various company departments.
- SQL skills for data management and analysis.
- Commercial acumen to understand and drive business growth.
- Passion for premium bakery products.
Why Join Galeta?
- Impactful work in a growing company.
- A culture of innovation and excellence.
- Opportunities for advancement and professional development.
- Engage with high-quality, NPD and EPD of our well-loved products.
- Part of an environmentally driven company with strong sustainability manufacturing credentials.
- A four-day working week!
Additional info
- 8.30 - 5.30 pm, office-based.
- Minimum 2 days/month working on a Saturday or Sunday.
- 3 step recruitment process - screening call, face-to-face and final face-to-face with senior members of the team.
- Must have the right to work in the UK.
Apply Now
Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.
