GKR International are delighted to be working with one of the most renowned and rapidly expanding Real Estate businesses to add to their Customer Care team.In a newly created role, they are looking to find an individual that truly understands Customer Experience, Customer Care and the client journey.About the Role & Team As a key member of the Sales support team and reporting into the Head of, your primary responsibility will be to ensure a seamless, positive, and customer-centric journey for our customers from the initial point of contact through to post-handover support. The role focuses on enhancing customer satisfaction, building brand loyalty, and fostering long-term relationships.

End-to-End Journey Management:
Ensuring Customer Satisfaction:
Building Brand Loyalty:
Encouraging Referrals:
Consistent Communication: ensure customers are regularly updated on the status of their property and any relevant processes, reducing anxiety and keeping buyers informed.
Liaising with Sales, Site, and Customer Service Teams: coordinate with various departments to address customer needs.
Continuous Improvement: collect feedback to identify areas where the customer experience can be improved, whether it's streamlining communication, improving documentation, or adjusting the handover process.
Implementing Changes: understanding customer feedback and industry best practices, make recommendations and work on initiatives to enhance the overall customer journey.
Maintaining Standards: ensures that the company's service quality aligns with regulatory and company standards, including commitment to any industry-specific goals, such as environmental or sustainability initiatives.
Driving Net Promoter Score (NPS) and Satisfaction Metrics: aim to achieve high customer satisfaction scores (e.g., NPS), as these are critical indicators of the company's reputation and service quality.
Post-Handover Care: After the customer moves in, support ongoing customer service, coordinating with the aftercare team to address any issues, defects, or questions related to the property.

Candidate Info - Salary - £36,000- Annual bonus based on company performance- 9am-5:30pm working hours, with 4:30pm on Fridays

Competitive compensation package.
Group Pension Scheme and Life Insurance.
25 Days holiday plus bank holidays including a holiday trading scheme and long service days
Bupa Dental Cover
Bupa Employee Assistance
Virtual GP Service
Salary sacrifice scheme for electric vehicles
Cycle to Work
Gym Membership corporate discounts
Health Cash Plan
Perkpal (shopping discounts)
Tech Scheme
Payroll Giving

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