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Customer Experience Manager - CEX

Nesta Consulting Ltd
Posted 12 days ago, valid for 11 days
Location

London, Greater London EC1R 0WX

Salary

£60,000 - £72,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This London-based role is part of a new Customer Experience (CEX) Team focusing on delivering projects to enhance customer experience.
  • Candidates should have previous experience in project management within logistics, transport, retail, or agency sectors, with a strong emphasis on customer experience improvement.
  • A minimum of 3 years of relevant experience is required, along with knowledge of project management processes and business change tools.
  • The position offers a salary range of £48,000 to £58,000, with a pension plan including 7% employee and 10.5% employer contributions, plus additional perks.
  • The role entails working in a corporate environment three days a week in the office and requires adaptability and commercial awareness.

This London based role is a part of a new CEX Team working on a new range of projects and the the role reports to the senior CEX leadership team so support available for personal and professional growth.

The focus of the role is to provide professional project management support for the delivery of CEX projects with the aim to improve customer experience.

Seeking applications from CEX candidates from the logistics, transport, retail or agency side who has delivered into those sectors, who can demonstrate;

  • Previous experience delivering projects focused on improving customer experience
  • Knowledge of project management processes, tools and techniques
  • Proven knowledge of business change tools, techniques and their deployment, change management & process mapping

You will be able to work in a corporate environment, 3 days a week in the office, with the ability to facilitate, engage and advise across the org chart. Be commercially aware, Agile aware, responsive and adaptable to change.

The salary range is £48k to £58k, good pension 7% employee & 10.5% employer and lots of other perks

More information be discussed during the recruiter/candidate discovery stage.

Best tubes; Great Portland Street, Warren Street, Euston Square.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.