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Customer Insight Manager - CX

Harnham - Data & Analytics Recruitment
Posted 17 days ago, valid for 7 days
Location

London, Greater London EC1R 0WX

Salary

£48,000 - £57,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of Customer Insight Manager (CX) offers a salary of up to £70,000 and is based in London, requiring two days a week onsite.
  • The position involves providing in-depth insights into the customer journey and translating survey and complaint data into actionable insights.
  • Candidates should have proven experience mentoring and coaching teams, along with expertise in leading Customer Experience initiatives.
  • Strong insight generation and storytelling skills are essential for the role, with a focus on actionable insights and a strategic mindset.
  • The ideal candidate should possess a background in analyzing Voice of the Customer data and contributing to strategic planning.

Role: Customer Insight Manager (CX)

Salary: Up to £70,000

Location: London - 2 days a week onsite

About the Company:Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences.

The RoleAs the Customer Insight Manager, your responsibilities will include:

  • Providing in-depth insights into the full customer journey
  • Translating survey and complaint data into actionable insights, beyond just reporting numbers
  • Leading or commissioning research to provide valuable insights that help optimize customer journeys, boosting advocacy, loyalty, and overall experience
  • Analyzing Voice of the Customer (VoC) and Speech Analytics data with both qualitative and quantitative methods for diverse customer segments
  • Contributing to strategic planning with data-driven insights
  • Defining and measuring customer perceptions consistently across all products and journeys

Your Skills and Experience

  • Proven experience mentoring and coaching teams
  • Expertise in leading Customer Experience (CX) initiatives
  • Strong insight generation and storytelling skills, with a focus on actionable insights
  • Strategic mindset

Apply via the link below!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.