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We are looking for an onsite Customer Operations Manager for an exciting Insurance client in London. Focused on ensuring exceptional customer experience, you will play a pivotal role in the success of the Customer Support team. Running daily customer operations, providing hand-on support, while driving efficiency and exceptional customer experiences as our client scales up. You’ll also have the chance to lead streamline customer processes and make impactful decisions, whilst working closely with the senior team.
Responsibilities
- Drive daily operations, optimising workflows, and ensuring the Customer Support team consistently outperforms KPIs
- Create and execute forward-thinking strategies to fuel growth and efficiency
- Leading a high-performing Customer Service team, from hiring and onboarding to mentoring
- Working to automate and streamline processes for greater impact
- Deliver outstanding customer satisfaction by managing escalation
- Ensure compliance within regulatory requirements (e.g., KYC/AML)
Requirements:
- 4+ years of experience as a Customer Service Manager from B2C Insurance
- High attention to detail and comfortable working in a fast-paced, high-growth environment
- Communicate effectively with individuals at all levels
- Experience with handling complex customer issues
- Familiarity with a customer support tool such as Zendesk is essential - please outline on your CV
If you think you are suitable for this role, then please click 'APPLY' now!
Recruitment NoteDue to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
