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Customer Relations Manager - Mandarin Speaking

Customer Relations Manager - Mandarin Speaking

Insight Select Ltd

Posted 2 days ago, valid for 12 days

London, Greater London EC2V 7WS, England

£80,000 - £96,000 per annum

Full Time

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Sonic Summary

A leading global property and real estate company in London is looking for a Mandarin Speaking Customer Relations Manager with a salary of up to £50,000 DOE, plus bonus and excellent benefits.
The role involves ensuring exceptional customer service throughout the buying process, from initial contact to completion.
Candidates should be passionate about customer experience, fluent in Mandarin and English, and possess strong relationship-building and problem-solving skills.
Key responsibilities include driving sales progression, educating customers on the completion process, and coordinating with various stakeholders.
While experience in the construction or property market is desirable, it is not essential; however, candidates should have a proven track record in delivering exceptional customer service.

Mandarin Speaking Customer Relations Manager - London - Up to £50,000 DOE plus bonus and excellent benefits My client is a global leader in the property / real estate market, they are seeking a Customer Relations Manager to join the team in ensuring the customer is receiving exceptional service from point of exchange throughout the buying process through to completion. They are seeking an passionate customer experience professional who is fluent in Mandarin, is excellent at building relationships externally and internally and possess outstanding problem solving skills. Duties include:

To take an active role in driving sales progression, ensuring customers are ready for legal completion.
Staying close to customers throughout their journey, educating them on the completion process.
Arranging face to face meetings with agents, solicitors and mortgage brokers ensuring there is a consistent and clear message fed back to the business regarding the status.
Manage and advise customers on the selection of thier specification choice and purchase extra's
Liaise with Site Surveyor, Project Manager and Construction Managers regarding customer queries
Arranging & completing Pre-Occupation and Handover appointments with customers.
Keep an accurate log of all customer interactions.
To have flexibility to work across multiple developments and be able to time manage workload accordingly.
To assist the Customer Service Manager on occasion in helping inspect and resolve post completion defects reported by customers during the 2-year warranty period ensuring customers are kept updated during the repair process.
Work collaboratively within the Customer Service team and other internal and external departments.

Experience Required:

Fluent in Mandarin and English
Highly experienced in delivering exceptional customer service
Excellent relationship development skills
Highly organised and can work to deadlines
Ability to coordinate several projects at any one time
Experience in the construction or property market would be desirable but not essential

Mandarin Speaking Customer Relations Manager - London - Up to £50,000 DOE plus bonus and excellent benefits

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Customer Relations Manager - Mandarin Speaking

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