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Customer Relations Manager

Customer Relations Manager

Tiger Recruitment

Posted 2 days ago, valid for a month

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

A high-end casino in Mayfair is seeking a Customer Relations Manager to support VIP and high-profile clients.
The ideal candidate should have a minimum of 3 years of experience in a high-end business environment, with casino experience being a plus.
Fluency in either Arabic or Hindi, alongside English, is required, along with exceptional interpersonal skills.
The role offers a competitive salary and requires a commitment of at least 40 hours per week in a dynamic environment.
Candidates should demonstrate a customer-centric mindset and be flexible with working hours, including travel as needed.

A fabulous opportunity has arisen for a personable and engaging Customer Relations Manager to join a high-end casino in the heart of Mayfair. This role revolves around providing outstanding support to VIP and high-profile clients, ensuring their visits to London are seamless. The successful candidate will be fluent in either Arabic or Hindi, with exceptional interpersonal skills and a passion for delivering first-class customer service. This dynamic and multi-faceted role requires a minimum commitment of 40 hours per week, offering a rewarding and fast-paced environment where no two days are the same! Who you are:

Possess experience in a high-end business environment, with previous casino experience being a plus
You must have the ability to speak and write fluently in either Arabic or Hindi in addition to English
Previous experience working with UHNW/ HNW individuals is essential
Prior line management experience is beneficial but not required
Demonstrate a customer-centric and hospitable mindset
A flexible attitude to working hours, with the ability to travel as required

What you will do:

Deliver exceptional service to both new and existing customers
Collaborate with all departments to enhance the customer experience
Monitor financial performance and customer satisfaction
Reactivate lapsed customers and engage high-value clients
Organise and analyse customer-focused events
Provide leadership and support to the Customer Relations Hosts
Conduct regular reporting and analysis of performance and activities

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development

TSCRM89326 Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

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