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The customer service manager will lead a dedicated team to deliver exceptional customer service, ensuring the smooth operation of the sales department. They will also play a pivotal role in improving customer satisfaction and driving team productivity.
Client Details
Our client is a global retail company boasting over 5000 employees. With an international footprint and a reputation for excellence, they pride themselves on having the best product in the industry.
Description
- Manage and direct a customer service team to deliver high-quality service to clients
- Experience in the retail industry
- Handle complex customer complaints and enquiries
- Lead and inspire the team to achieve service objectives and targets
- Monitor and report on team performance
- Conduct regular team meetings to ensure open communication and team unity
- Work closely with other managers to improve overall company customer service
- Identify opportunities for process and organisational improvement
Profile
A successful Customer service manager should have:
- A solid educational background, preferably in Business or a related field
- Prior experience in a customer service management role
- Strong leadership abilities and excellent communication skills
- A customer-centric approach, with the ability to manage customer complaints effectively
- Expertise in implementing customer service policies and procedures
Job Offer
- A competitive salary ranging from £40,000 to £45,000 per annum
- Additional benefits package
- A supportive company culture that values individual input
- Opportunities for professional development and career progression
- Flexible holiday leave
We invite all suitable candidates to apply and look forward to welcoming the successful applicant to our dedicated team in London.
