Home
London
Chief marketing officer
Customer Service Manager FTC

Customer Service Manager FTC

Owen Daniels

Posted 20 hours ago, valid for 6 days

London, Greater London EC1R 0WX

£48,000 - £57,600 per annum

Part Time

Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for an experienced Customer Service Manager to cover a 6-9 month maternity leave at a leading Trade Service organization.
The role involves managing a Customer Service Team, addressing customer complaints promptly, and coordinating with other departments.
A very competitive salary is offered, though the specific amount is not disclosed.
Candidates should have experience managing customer service or complaints teams, with a focus on resolving customer issues.
The job includes benefits such as 23 days of holiday plus bank holidays, a pension, and access to on-site facilities.

Are you an experienced Customer Service Manager? Do you have experience managing a busy team? I want to talk to you!I am looking for an experienced Customer Service Manager to join a leading Trade Service organisation on a 6-9 month Maternity Cover FTC. You will be responsible for managing the day-to-day requirements of a Customer Service Team, ensuring the team are addressing customer complaints in a timely manner.Customer Service Manager6-9-month Fixed Term ContractVery Competitive Salary on OfferMonday to Friday 8:30am – 5:00pmVauxhallCustomer Service ManagerJob Description

Training and managing all Customer Service advisor’s day to day
Ensuring all customer’s complaints are logged and progressed in a timely manner
Coordinating with other departments such as, Sales, contact centre, and accounts as needed to ensure that a complaint is resolved satisfactorily
Regularly monitor customer advisor’s workload, distributing as required
Take control of high profile or high-risk complaints as needed as part of the escalation process and liaise with our legal team as appropriate
Utilise internal technical teams as needed to help investigate and manage all complaints as needed
Keep customers regularly updated with ongoing progress reports.
Review management information and make suggestions, recommendations as to improvements across the Customer Services team
Assist Head of Commercial in mapping out Customer Service end to end complaint handling processes, looking to improve efficiency in both customer journey and resource efficiency.

Customer Service ManagerEssential Experience/Skills/Qualifications

Experience managing customer service/complaints teams and resolving customer issues

Customer Service ManagerCompany Benefits

23 days plus bank holidays (for full year)
Pension
On site gym
On site canteen
Employee Assistance Programme

If you feel you’re a good fit for this position, please click ‘apply’ or email me at

Apply now in a few quick clicks

Customer Service Manager FTC

Head of Marketing

Head of Marketing

Head of Marketing