Back to search
- Training and managing all Customer Service advisor’s day to day
- Ensuring all customer’s complaints are logged and progressed in a timely manner
- Coordinating with other departments such as, Sales, contact centre, and accounts as needed to ensure that a complaint is resolved satisfactorily
- Regularly monitor customer advisor’s workload, distributing as required
- Take control of high profile or high-risk complaints as needed as part of the escalation process and liaise with our legal team as appropriate
- Utilise internal technical teams as needed to help investigate and manage all complaints as needed
- Keep customers regularly updated with ongoing progress reports.
- Review management information and make suggestions, recommendations as to improvements across the Customer Services team
- Assist Head of Commercial in mapping out Customer Service end to end complaint handling processes, looking to improve efficiency in both customer journey and resource efficiency.
- Experience managing customer service/complaints teams and resolving customer issues
- 23 days plus bank holidays (for full year)
- Pension
- On site gym
- On site canteen
- Employee Assistance Programme
