Back to search
Customer Success Manager - SaaS
路 Job title: Customer Success Manager - SaaS
路 Salary: 拢40-45K basic (dep on exp) + bens
路 Location: London/hybrid
路 Firm: E-Commerce
Urgent new Customer Success Manager SaaS job! Are you an experienced customer success professional? Are you looking for your next client facing customer success SaaS challenge? Do you have experience of managing big name retail brands? Have you worked for a SaaS, e-commerce or martech company? If so, then look no further! We are looking for an energetic and personable Customer Success Manager to join this award winning e-commerce SaaS company and their team. They offer exceptional perks such as hybrid working, a great company culture and much more!
The Customer Success Manager will be managing relationships in the martech SaaS space with an array of high profile retail clients. You will be liaising with clients, maximising the value of their accounts and taking the lead of developing their promotions and campaigns.
Customer Success Manager responsibilities:
路 Build and maintain strong relationships with clients and manage a portfolio of high value retail accounts
路 Work closely with clients to help them achieve their business goals and maximise revenue of their accounts, along with helping with technical queries
路 Meet all KPIs through data driven analysis, planning and execution
路 Act as a mentor for junior staff members
Customer Success Manager requirements:
路 At least 4-5 years customer success/account management experience
路 SaaS, e-commerce, martech or similar performance marketing experience is a must
路 Excellent written and verbal communication skills
路 Previous experience from working at a SaaS platform
路 Proven track record of handling high value clients and upselling into them
路 Experience of managing clients in the retail industry
Our client can offer the Customer Success Manager a great basic salary, good company benefits, hybrid working, good training, lots of scope for rapid career progression, social days out and much more.
Have you been looking for your next challenge in an exciting new company? If you want to progress your customer success career further, and you are excited about the e-commerce space, then we would love to hear from you. APPLY NOW for the Customer Success Manager vacancy!
