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Chief marketing officer
Customer Success Manager

Customer Success Manager

Tiger Recruitment

Posted 5 days ago, valid for a month

London, Greater London EC1R 0WX

£48,000 - £57,600 per annum

Full Time

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Sonic Summary

A luxury healthcare clinic in the West End is seeking a Customer Success Manager with a salary of £40,000 to £50,000.
The ideal candidate should have at least 3 years of experience working with high-net-worth and ultra-high-net-worth clients.
Key responsibilities include communicating with clients, entering details into the database, coordinating health assessments, and managing invoicing.
Exceptional written and verbal communication skills, along with the ability to multitask, are essential for this role.
The clinic is B Corp Certified, emphasizing its commitment to social and environmental improvement.

A very exciting opportunity has arisen for a highly personable and organised Customer Success Manager to join a luxury healthcare clinic in the West End! This role requires you to work with the practices high-net-worth and ultra-high net worth clients and ensure that their first-class customer service standards are always met. This is a wonderful role that allows you to work alongside a group of passionate and dedicated individuals while also being able to make the role your own. If this position is of interest to you, please feel free to apply! Who you are:

You will be highly organised and adaptable.
Ideally possess previous experience working with HNW/UHNW clientele.
Demonstrates exceptional communication skills, both written and verbal
Possess the ability to multitask and handle several clients at one time

What you will do:

Communicate with clients over email and telephone
Enter client details into the practices database
Coordinate health assessment days for clients
Meet and greet on day of assessment
Oversee invoicing and liaising with the finance department
Serving as the overall point of contact for all clients assigned to you

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

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