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E-Commerce Manager
Contract - 12 Months Initially
London - Hybrid - 2 to 3 days a week in office
£475 - £525 a day Via Umbrella
January start
Our client, a well-known international retail firm, are looking to hire an Ecommerce Experience Manager for their online store.
They are looking to build a best-in-class personal digital experience and this role is responsible for the strategic vision and end-to-end customer experience for the website, Store App and creation of the future strategy, optimising the shopping experience.
Overview of the role:
- Develop, manage, and socialise digital commerce strategies and initiatives from conception and ideation through prototyping, A/B testing, and usability testing.
- Identify data-driven insights and build conclusions into actionable recommendations.
- Define how customers navigate, learn, shop, configure, and purchase products from
- Author and present detailed strategic briefs and presentations to inform and engage cross functional partners to support business priorities, opportunities, and performance improvements.
- Regular meetings with peers in Internationally across Europe and Asia.
Minimum Qualifications
- 6+ years of experience in a strategy, customer experience, or customer journey function
- Experience in e-commerce, checkout, or payments
What We're Looking For
- Strong experience in a E-commerce B2C position - ideally focused on App and Web
- Experience working in a large complex international brand
- Demonstrated success in growing the business through data driven insights.
- Exceptional communication, storytelling, and presentation skills.
- Deep knowledge of e-commerce B2C industry - familiarity with shopping trends, consumer behaviour, and/or conversion optimisation.
- Experience in P&L management, finance / fintech, subscriptions, and/or loyalty programs would be a bonus
If this role is of interest to you, please apply below or send your CV to
