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IT Client Relationship Manager
Up to £65k (depending on experience)
Hybrid working (3 days in the office)
I am representing a leading specialist IT MSP who are looking for a skilled Client Relationship Manager to manage and grow relationships with their existing clients. This role will involve understanding clients' business and technology needs, creating long-term partnerships, and managing accounts to ensure success.
Key Responsibilities:
- Understand clients' IT strategies and work with technical teams to develop solution-based roadmaps.
- Develop strategies to address client needs while identifying new opportunities for growth.
- Lead client presentations, demonstrate value-added solutions, and manage contract negotiations.
- Collaborate across departments to ensure excellent client service and handle escalations.
- Maintain client records and oversee regular client interactions and service reviews.
- Monitor industry trends and competitor activities to proactively suggest new services or upgrades.
- Ensure timely delivery of projects, managing client expectations and providing regular status updates.
Qualifications:
- 3+ years in account management or client development in a consultative, solutions-based environment.
- Strong understanding of technology infrastructure (Public Cloud, Microsoft 365, Cybersecurity, etc.).
- Project management experience, including cost management.
- Excellent communication skills, able to engage with technical and non-technical professionals, including VP and C-level executives.
- Financial sector experience with regulatory knowledge is a bonus.
Join their dynamic team and help deliver outstanding value to our clients, by applying for this position with your most up to date CV.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
