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f you are an experienced Pre Sales Service Design Specialist or Consultant we have a great role we would like to discuss with you.
Salary range is £45-55K + £6k bonus and £4k car allowance
Please note this role is 99% remote with some occasional onsite visits to clients in the UK and would suit someone that has worked in an MSP previously and have good awareness of roles such Service Delivery Management, IT Operations Management, or Transition Management.
The successful candidate will have excellent communication skills, strong customer service and commercial acumen. The solutions span outsourcing and support, including monitoring, hardware maintenance, software support, service desk, remote management, and service improvement, for both new business opportunities and contract renewals.
Responsibilities:
- Collaborate with Sales Account Managers and Business Development Managers to support the sales process by providing bespoke service designs and solutions.
- Qualify customer requirements and align their needs.
- Design services and cost services within commercial pricing tooling that meets customer
- expectations, ensuring solutions are commercially viable and accurately priced.
- Assist in presenting service solutions to customers, alongside account managers and technical presales colleagues, highlighting the benefits and addressing key challenges.
- Identify opportunities to improve service offerings and proactively recommend enhancements to maximise customer satisfaction.
- Reviewing contractual wording before submission ensuring contracts are aligned with customers solutions.
