Premier Relationship Manager

Job Title: Premier Relationship Manager - Arabic Speaking

Location: Central London, Mayfair, Wimbledon, Putney, Clapham, Battersea, Fulham, Chelsea, Surbiton, Richmond, Hampton

Fulltime role based in London - 5 days in the office, some travel to GCC regions

Salary: £72,000 - £100,000 + Excellent benefits

Evolve Recruitment are seeking to recruit an experienced hands-on, dedicated relationship manager for premier clients (GCC residents and nationals and GCC residents and non-nationals (excluding UK nationals) to generate income/profit by maximising sales from new and existing premier customers within a pretigious bank in relation to Assets, liabilities and fee income.The successful candidate will have proven experience within a similar role, fluency in Arabic language, achieving/exceeding team and individual sales performance, and supporting team targets, through providing excellent service, whilst adhering to company standard service and sales processes as well as to the internal and external regulatory, operational, compliance, credit and key control systems and procedures.

Key responsibilities:

• Manage a portfolio of premier banking customers. Conduct service reviews/ interviews and maintain proactive and timely contact, identifying customer needs and priorities to ensure they are always offered excellent service, cross selling where appropriate. This will include where appropriate, preparation of financing reports to the appropriate unit.
• Prepare relevant documentation to adhere to all standards, both legal and regulatory, to avoid exposing the business to undue risk. This includes the Bank’s guidelines on Customer Acceptance, Data Protection Act, Anti Money Laundering and KYC undertaking Enhanced Due Diligence (EDD) on all applicants that are deemed either high risk and/or Politically Exposed Person(s) (PEPs).
• Prepare and submit quality credit proposals for sanction by the Credit Risk team, and where appropriate the relevant committee.
• Support management of the team and liaise and collaborate with other internal departments such us payment processing, compliance, etc. or escalate if appropriate, to resolve customer enquiries and requests and comply with internal operating procedures and regulatory requirements.
• Develop and implement effective plans to support the achievement of stretching income, sales and service targets. Regularly review progress against targets focusing on retention and new business acquisition.
• Work closely with our parent bank to aid client communications, account opening, payment transfers and other administrative processes such as undertaking EDD when on-boarding new clients and supporting with Periodic Reviews.
• Maintain an excellent level of banking product knowledge and market awareness within the premier banking sector in order to assist in the development of new products and services.
• Deliver one off activities and projects to the timelines, outcomes and standards agreed with line manager.

Qualifications & Experience

• Desirable if have CeMAP or working towards
• Educated to minimum "A" Level standard or equivalent qualification/experience.
• Experience of working as a client relationship manager or a track record of managing client relationships in banking or financial services, specifically in relation to Premier/HNW Mortgage or HPPP sales in the UK Finance market
• Existing relationships/network of prospective clients from overseas banking market, including GCC countries, and elsewhere as required.

Knowledge & Skills

• Detailed understanding of Bank product and proposition offerings.
• Obligatory knowledge of appropriate legislation/regulation (e.g. Data Protection Act / Consumer Credit Act / FCA / PRA, etc.) to ensure compliance with the Bank’s regulatory requirements.
• Excellent oral and written communication and ability to present confidently and to engage and manage stakeholders, developing rapport and effective relationships at all levels effectively.
• Planning and personal effectiveness skills, including time and project management, with excellent attention to detail and accuracy.
• Understanding and experience of AML KYC requirements in relation to customer onboarding and review

• Knowledge of the principles of Sharia in banking
• Knowledge of real estate markets
• Fluent in reading and writing in Arabic.

You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information.

Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.