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A leading residential developer is seeking an experienced and dynamic Regional Sales Operations Manager to oversee the customer journey and operational excellence across its developments. This pivotal role ensures world-class service delivery, from exchange to completion, while managing a high-performing team.
Key Responsibilities:
- Team Leadership: Recruit, onboard, and mentor a team of Customer Relations Executives to deliver exceptional service.
- Customer Experience: Oversee the end-to-end customer journey, ensuring a 5-star standard and achieving high NPS scores.
- Operational Excellence: Manage operational processes, including staff rotas, Salesforce updates, and customer selections/upgrades tracking.
- Communication & Collaboration: Act as a liaison between internal teams, legal progression, and customers to ensure smooth operations and a personalised service.
- Quality Control: Implement quality checks to maintain site presentation standards and collaborate with the pre-development team on sales environments.
- Reporting: Provide detailed reports (daily, weekly, monthly, and board-level) and attend regular meetings to review progression, completions, and operations.
Key Attributes:
- At least three years of experience managing teams in a new build sales environment.
- Strong leadership, organisational, and multitasking skills.
- Exceptional communication, conflict resolution, and negotiation abilities.
- Proactive approach with strong analytical and critical thinking capabilities.
What's on Offer:
- The opportunity to drive excellence across a portfolio of prestigious developments.
- A collaborative and supportive environment with a commitment to quality and customer satisfaction.
If you have the experience, leadership skills, and passion for delivering exceptional customer service in the property industry, apply now to be part of this exciting journey.
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