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GCC banking giant is seeking experienced Wealth / Private Banking specialist to join their physical client facing team. You will assist the Branch Manager in providing a prompt and efficient service to the Bank’s customers in accordance with the Bank’s policies and procedures also provide a 1st class client experience and offering assistance in executing certain requests and respond to customer’s queries. The role will be based at the banks Mayfair HQ 5 days per week.
- To liaise with HO regarding customers enquiries and instructions received by fax, telephone or DHL
- To provide and maintain a high standard of customer service for Branch customers in the branch and/or by telephone, including translating for clients, dealing with general telephone enquiries etc
- To action customer’s instructions received through the post in accordance with the Retail Banking procedures
- To process new account applications for customers visiting the branch as well as applications received by post
- To assist the Branch Manager in finalizing transactions for customers
- To assist the Manager in any other project or exercise as required by the Branch Manager#
- To open and manage new account opening processes.
- To assist the Branch Manager in training and coaching new recruits
Essential Experience
- Good knowledge of banking products
- Good experience in a customer service role
- Good knowledge and experience in retail banking operations and systems
- Good customer relationship skills as well as abilities to sell/market the Bank’s products and services
- Strong communication skills
- Strong knowledge in AML.
- Ability to read, write and speak both in Arabic and English
- Patience and understanding of customers problems and requirements
- Ability to work as part of a team
